Refund policy

At Amir Watch Company, we strive to deliver the highest quality timepieces to our customers. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

1. 7-Day Return & Exchange Window

You may request a return or exchange within 7 days from the date of delivery.

To be eligible for a return or exchange:

The watch must be unused, unworn, and in the same condition that you received it.
The original protective wrapper/plastic packaging on the watch must remain completely intact.
All original tags, boxes, manuals, and accessories must be included.

Note: Any product showing signs of wear, resized bracelets, or removed protective wrappers will not be accepted for return or exchange.

2. Standard Returns & Change of Mind (Courier Charges)

If you wish to return or exchange a watch for personal preference (change of mind or size/style preference), the customer is responsible for paying all return courier/shipping charges.
Original shipping fees (if any) are non-refundable.

3. Faulty, Damaged, or Incorrect Items

We take great care in packaging your orders, but in the rare event that you receive a faulty, damaged, or wrong item:

Unboxing Video Requirement: To claim a refund or replacement for a faulty or damaged item, a complete, uninterrupted unboxing video of the parcel is strictly required. The video must show the sealed package being opened and the defect clearly visible.
Company Compensation: Once verified through the unboxing video, Amir Watch Company will cover all delivery/shipping charges for the replacement or return and provide a full refund or exchange.

4. How to Initiate a Return or Claim

To start a return or report a faulty item, please contact our customer support team: