At Amir Watch Company, we take pride in offering durable, elegant, and high-quality timepieces. We stand behind the reliability of our products and aim to ensure a transparent experience for all our valued customers. Please review our detailed warranty terms below.
1. Quartz (Cell-Operated) Watches – 1-Year Machine Warranty
- All cell-operated (Quartz) watches come with a 1-Year Machine Warranty covering the internal movement/machine.
- The warranty covers manufacturing defects in the internal movement starting from the date of delivery.
2. Color & Plating Policy
- We do not offer a warranty on watch color or plating.
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Reason: Plating durability strictly depends on individual usage patterns—some customers wear their watch occasionally, while others wear it continuously in daily life, exposing it to sweat, moisture, and friction.
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Quality Assurance: Despite not having a color warranty, our watches are crafted with high-grade plating technology, making them very reliable and resistant to quick fading under normal usage.
3. Automatic Watches Policy
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No Standard Warranty: Automatic/mechanical watches do not carry a warranty. Due to the delicate internal gear mechanisms of automatic watches, severe drops or physical impacts can misalign or damage internal components.
- Repair Assistance Service:
- Although we cannot give a 100% guarantee that a damaged automatic watch can be restored, our experienced in-house technicians will do their best to repair it.
- If you wish to send an automatic watch for repair, the customer will be responsible for all courier/delivery charges as well as any repair and spare parts costs.
4. Transit Damage & Unboxing Video Requirement
- If your watch is damaged or faulty upon delivery due to transit issues, Amir Watch Company will fully compensate or replace the item.
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Requirement: To claim compensation for delivery damage, a complete, uninterrupted parcel unboxing video showing the sealed package being opened is strictly mandatory.
